In these Terms and Conditions "we" and "us" mean Willow Designs - ABN : 92 750 263 877 , and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Online Store Terms

We sell and ship products only within Australia. We will not make deliveries outside of these area.

Placing Your Order

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however we will make every effort to supply Products to you.

We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying payment. Willow Designs reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Subject to these Terms and Conditions we will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or phone.

Modifications to the Service and Prices

All descriptions of products, stock levels and product pricing are subject to change at anytime. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time. if any of these changes will affect your order you will notified in writing prior to your order being sent.

Payment Method, Processing and Cancellations

Willow Designs currently accepts Visa and Mastercard, & Afterpay. We start processing payments after you click the "Submit My Order" button. 

Order production will not begin until we receive all the information we need to verify your payment and (if required)  personalise your purchased items. Orders placed on a weekend or a Public holiday will not begin production until the next business day. Business days are Monday through Friday, excluding NSW Public holidays. 

Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase. All cancellations are at the discretion of Willow Designs.

Please note there will be a 6% non-refundable cancellation fee to cover payment processing and administration costs for all cancellations . 

For more detail, please review our Cancellation and Returns Policy

Once we have received all the information to commence your order, production time for Personalised items will be 2-5 days and is stated on each product listing.

Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

Delivery of Your Product

Willow Designs makes every effort to deliver your Product according to the estimated delivery times provided in our Shipping Policy. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.

Unless otherwise agreed by us in writing, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Order, it will be returned to your Local Post Office (If delivered by Aus Post). As the purchaser it is your responsibility to follow the tracking in the shipping confirmation emails we send you. Delivery Cards are rarely left by the carrier.

We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. 

Undeliverable and returned Parcel may incur additional delivery fees. For more detail, please review our Shipping Policy.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

Reject the goods and receive a refund

Reject the goods and receive an identical replacement, or one of similar value if reasonably available, or

keep the goods and receive compensation for the drop in value caused by the problem.

If you think that a Product is defective you should contact our Customer Service. For more detail, please review our Cancellation & Returns Policy.

Your Data and Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order.

If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Willow Designs products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Willow Designs products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Data Protection & Privacy Policy for more information.

Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Contact information

Questions about the Terms of Service should be sent to us at willowdesigngifts@gmail.com